Payments
Accepted payment methods
Credit or Debit card payments We use leading payment institutes to provide a secure system and accept all credit and debit cards. To make your data as secure as possible, we do not store any card information on our servers. To pay using credit or ...
How can I renew my subscription?
We use an automatic renewal policy. This means that once the subscription period has expired, for greater convenience, your Premium membership will be automatically renewed. The subscription will be renewed automatically only upon expiry of the ...
What should I do if my account has not been activated?
If your account has not been activated, problems may have occurred during the payment phase. Please contact us via the contact form.
How can I track payments made on the site?
For each purchase you make on the site, which is a subscription or a package of credits, a receipt will be generated with a summary of the product purchased. Receipts will always be available for viewing or downloading and stored in the Payments ...
How can I manage the payment methods registered in the Site?
If you’ve purchased by card, you can decide to change your payment method by entering another card directly from our website. If you’ve paid with PayPal, to change the payment methods associated with your account, you will need to go directly to your ...
How can I check the charges for purchases made with Google Pay?
Charges for packages purchased on the site will be visible directly on the credit or debit card statement associated with Google Pay, with the description provided in the payment receipt found in your profile. If you encounter any issues with your ...
How can I check the charges in my PayPal account?
The charges for the packages purchased will be visible on your PayPal account, reflecting the wording communicated in the payment receipt found in your profile. If you encounter any kind of problem with the purchases, discrepancies with charges or ...
How can I check the charges for purchases made with Apple Pay?
Charges for packages purchased on the site will be visible directly in the Wallet app installed on your Apple device, as well as on the credit or debit card statement associated with Apple Pay, with the description provided in the payment receipt ...
How can I see the charges on my credit card statement?
The charges for the subscription plan or other packages purchased on the Site will be visible on your credit or debit card statement with the wording that it was communicated to you during the purchase process or found in the payment receipt uploaded ...
What happens after paying?
Once the payment is made, your registration will be updated, and your subscription period will begin. The receipt of your order will be uploaded to your profile.
How long will it take before I am charged, and my account is activated?
The Premium Profile account will be activated immediately after the payment is processed. The amount will be charged after purchase. If payment is made by credit or debit card, the method of payment can be via a single payment for the entire amount ...
What can I do if I purchased the wrong package?
You can choose the right package for you by checking all the information regarding the amount to be paid and the automatic renewal terms that you will be given on the payment page or in the Terms and Conditions of the service. We are unable to modify ...
Can I change my already-purchased subscription plan?
A subscription plan cannot be changed until it expires, as indicated in our Terms and Conditions.
How can I become a Premium user?
To become a Premium user, click on the "Become Premium" button on your profile page or click on the different promotion pages which will be proposed to you during the navigation while browsing the site.
What prices and subscription plans do you offer?
The types of Subscription available for purchase via credit and/or debit card with automatic renewal are as follows: Promo (e.g. trial period from 1 to 7 days), then type C subscription 1 month Subscription or equivalent credit purchase 3 months ...