How can I see the charges on my credit card statement?
The charges
for the subscription plan or other packages purchased on the Site will be
visible on your credit or debit card statement with the wording that it was
communicated to you during the purchase process or found in the payment receipt
uploaded on the site in the Payments section or, from the payment service
provider used to collect the relative amount. In case of payment from the site
by credit or debit card, the method of payment can be via a single payment for
the entire amount or for a portion thereof through multiple payments until the
total amount of the purchased subscription is paid off. For more details, please
consult the appropriate section of the Terms and
Conditions.
Please bear
in mind that sometimes the debit times shown on the statement may not coincide
with the times of purchases made on the site, this discrepancy is due only to
technical reasons, related to the location of the bank's server managing the transaction.
If you
encounter any kind of problem with the subscription, discrepancies with charges
or seek clarifications, please contact customer care via the contact form. Our
operators will immediately handle your request.
To speed up
the solving of problems related to your payments, before contacting your bank
we invite you to contact our customer care, via the contact form.
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