What should I do if my account has not been activated?

What should I do if my account has not been activated?

If your account has not been activated, problems may have occurred during the payment phase. Please contact us via the contact form
    • Related Articles

    • How long will it take before I am charged, and my account is activated?

      The Premium Profile account will be activated immediately after the payment is processed. The amount will be charged after purchase. If payment is made by credit or debit card, the method of payment can be via a single payment for the entire amount ...
    • Accepted payment methods

      Credit or Debit card payments We use leading payment institutes to provide a secure system and accept all credit and debit cards. To make your data as secure as possible, we do not store any card information on our servers. To pay using credit or ...
    • How can I manage the payment methods registered in the Site?

      If you’ve purchased by card, you can decide to change your payment method by entering another card directly from our website. If you’ve paid with PayPal, to change the payment methods associated with your account, you will need to go directly to your ...
    • How can I check the charges in my PayPal account?

      The charges for the packages purchased will be visible on your PayPal account, reflecting the wording communicated in the payment receipt found in your profile. If you encounter any kind of problem with the purchases, discrepancies with charges or ...
    • What happens after paying?

      Once the payment is made, your registration will be updated, and your subscription period will begin. The receipt of your order will be uploaded to your profile.